AURA AIContact Us
Questions about your account, a payment, or anything else? Reach out and a real person on our team will get back to you — we manually review every payment and support request.
Email Support
Best for payment verification, account issues, refund requests, and general questions. We aim to reply within 24–48 hours.
auraaiofficialpk@gmail.comPayment & Token Issues
Email us your registered account email and the exact transaction ID you submitted — this lets us locate your payment fastest.
Report a Payment IssuePayment verification: usually within a few hours, up to 24 hours during high traffic. General support queries: within 1–2 business days. We operate online only and do not currently offer phone support.
Frequently Asked Before You Email Us
I sent payment but my tokens haven't arrived yet.
Payments via EasyPaisa, JazzCash, SadaPay, and Meezan Bank are verified manually by our team, which can take a few hours. If it's been longer than 24 hours, email us with your account email and transaction ID and we'll check it directly.
I want to request a refund.
Please read our Refund Policy first, then email us with your account email, the plan purchased, and your transaction ID.
I can't log in to my account.
Double-check your email and password, and make sure the security check (captcha) completes fully. If you still can't get in, email us from the same address you signed up with.
An image generation failed — was I charged?
No. Failed generations are automatically refunded back to your token wallet in real time — no need to contact us for this.
Business Information
AURA AI is an online digital platform operated in Pakistan, providing AI image generation services to users across the country. For legal and policy details, please see our Terms & Conditions and Privacy Policy.